LVSublim places particular importance on protecting the personal data of its customers and visitors.
This policy explains what data may be collected on the website https://lvsublim.com, why it is used, with whom it may be shared, and how to exercise your rights under applicable regulations.
1. Data Controller
The data controller responsible for the processing of personal data in connection with the operation of the online store is:
LVSublim – Vivien Lagniet EI
306 rue de Bresse
01330 Villars-les-Dombes – France
Email: contact@lvsublim.com
Phone: 06 01 73 47 25
2. Personal Data Collected
Depending on how you use the website, the following categories of data may be collected:
- Identification data: surname, first name, contact details and customer account information.
- Order data: products purchased, quantities, amounts, order history and invoices.
- Delivery data: delivery address and information required for shipping.
- Payment data: information relating to payments and their status, transmitted to or processed by payment service providers depending on the solutions used.
- Communication data: messages sent to customer service, enquiries and complaints.
- Technical and browsing data: IP address, connection data, browser information, device used and interactions with the website, depending on the tools enabled.
- Communication preferences: newsletter subscriptions, unsubscribing and cookie preferences.
LVSublim strives to limit data collection to information necessary for the relevant purposes.
3. Purposes and Legal Bases for Processing
3.1. Order and Customer Account Management
Data is used to register orders, prepare products, arrange deliveries, manage payments, respond to purchase-related enquiries and provide after-sales service.
Legal basis: performance of a contract or pre-contractual measures requested by the customer.
3.2. Invoicing and Administrative Obligations
Certain data is retained to issue invoices, maintain accounting records and comply with applicable tax or legal obligations.
Legal basis: legal obligation.
3.3. Customer Service and Complaints
Data provided when submitting an enquiry is used to respond to customers, resolve issues and follow up on communications.
Legal basis: performance of a contract or legitimate interest in handling enquiries, depending on their nature.
3.4. Website Security
Certain technical data may be used to secure the online store, prevent fraudulent access, detect anomalies and maintain the proper functioning of services.
Legal basis: legitimate interest in protecting the website and transactions, or legal obligation where applicable.
3.5. Audience Measurement
LVSublim uses Google Analytics 4 to analyse website traffic, understand how the website is used and improve its operation.
Where the trackers used require consent, they must only be activated after obtaining the visitor's prior agreement.
Legal basis: consent for the processing activities and trackers concerned.
3.6. Advertising and Conversion Measurement
LVSublim uses Google Ads to promote certain products and measure the performance of its advertising campaigns.
Advertising and conversion measurement trackers requiring consent must only be activated in accordance with the preferences expressed by the visitor.
Legal basis: consent where required.
3.7. Newsletter and Direct Marketing
Email contact details may be used to send news, new product announcements or commercial offers in compliance with applicable regulations.
Commercial communications are based on consent where necessary, or on a legally permitted exception where its conditions are met.
Each commercial communication provides an option to unsubscribe or object to future messages.
4. Mandatory Information
Certain information is necessary to create an account, process an order, issue an invoice or arrange delivery.
If this essential information is not provided, LVSublim may be unable to provide the requested service.
Optional information is identified as such when collected.
5. Data Recipients
Personal data may be accessed, within the scope of their responsibilities, by LVSublim and service providers involved in operating the online store.
Depending on the services actually used, these recipients may include:
- The website hosting provider.
- Technical service providers responsible for the operation of PrestaShop and its modules.
- Payment service providers involved in processing orders.
- Carriers and delivery services, particularly La Poste depending on the selected shipping method.
- Email and newsletter service providers.
- Audience measurement and advertising service providers, particularly Google, depending on the features enabled and consent preferences.
- Legally authorised authorities where disclosure is required by law.
LVSublim does not sell its customers' personal data files.
6. Data Retention Periods
Data is retained for a period proportionate to the purposes for which it was collected, then deleted, anonymised or archived where legally necessary.
- Order and invoicing data: retained in accordance with accounting and tax obligations and applicable statutory retention periods.
- Customer account data: retained for the period necessary to manage the account and commercial relationship, subject to archiving obligations.
- Customer service enquiries: retained for the period necessary to process the request and, where appropriate, manage a dispute.
- Newsletter: contact details are retained until consent is withdrawn or an objection is made, subject to retaining data strictly necessary to manage unsubscribing.
- Audience measurement data, advertising data and cookie preferences: retained according to the settings actually configured and applicable regulations.
To be completed before final publication: the specific retention periods for customer accounts, marketing communications, contact requests, analytics data and trackers must be verified in the tools used.
7. Cookies and Other Trackers
A cookie is a file or identifier that may be stored on or accessed from your device when browsing a website.
The online store may use several categories of cookies or trackers:
7.1. Necessary Cookies
Certain cookies are essential for the website to function, particularly to maintain the shopping cart, preserve customer sessions, secure connections or remember necessary settings.
Strictly necessary trackers may be used without prior consent under the conditions established by applicable regulations.
7.2. Audience Measurement Cookies
Tools such as Google Analytics 4 may be used to measure website traffic and analyse its use.
Audience measurement cookies and trackers that do not qualify for a legal exemption require the visitor's prior consent.
7.3. Advertising Cookies
Tools associated with Google Ads may be used to measure campaign effectiveness and, depending on the features enabled, personalise advertising communications.
Advertising trackers requiring consent must not be activated before the visitor has agreed.
7.4. Consent Management
Where consent is required, visitors must be able to accept or refuse the relevant trackers and subsequently change their choice.
Simply continuing to browse the website does not constitute valid consent to non-essential cookies.
The practical means of changing or withdrawing consent must be accessible through the website's cookie management interface.
To be completed: specify the consent management system used and the exact method for reopening cookie preferences.
8. Data Transfers Outside the European Economic Area
Certain technical service providers, particularly international digital service providers, may process personal data outside the European Economic Area.
Where such transfers occur, they must be governed by applicable legal mechanisms, such as an adequacy decision or appropriate safeguards provided for under the GDPR.
To be verified and completed: the countries concerned and the protection mechanisms actually used by LVSublim's service providers.
9. Data Security
LVSublim implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration and unauthorised disclosure.
These measures may include securing administrative access, updating the website, managing permissions and using secure connections.
However, no computer system can guarantee the complete absence of risk.
10. Individual Rights
In accordance with the General Data Protection Regulation (GDPR), you have the following rights, subject to the conditions established by applicable regulations:
- The right to access your personal data.
- The right to rectify inaccurate data.
- The right to erasure in cases provided for by law.
- The right to restrict processing.
- The right to object to certain processing activities.
- The right to data portability where legal conditions are met.
- The right to withdraw your consent at any time for processing based on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact LVSublim at contact@lvsublim.com or by post at the address provided in Section 1.
Proof of identity will only be requested where there is reasonable doubt about the applicant's identity and to the extent necessary for verification.
A response will be provided within the applicable legal period, generally one month from receipt of the request. This period may be extended by a further two months where the complexity or number of requests justifies it, provided that the individual concerned is informed.
11. Complaints to the CNIL
If you believe that the processing of your personal data does not comply with applicable regulations, you may lodge a complaint with the French Data Protection Authority (CNIL).
Website: https://www.cnil.fr/
12. Changes to the Privacy Policy
LVSublim may update this policy to reflect regulatory, technical or organisational changes.
The applicable version is the one published on the website at the time of consultation. Any change requiring renewed consent will be subject to an appropriate request.
13. Contact
For any questions regarding the protection of personal data:
LVSublim – Vivien Lagniet EI
306 rue de Bresse
01330 Villars-les-Dombes – France
Email: contact@lvsublim.com