Shipping Your Order
LVSublim entrusts the shipment of its orders to La Poste, the French postal service.
Depending on the size, weight and destination of your shipment, different delivery services may be available:
- Tracked Letter: For small items that meet the size requirements of this service.
- Colissimo: For larger or heavier orders.
A tracking number will be provided when your order is dispatched.
Shipping Costs
Shipping costs are calculated automatically through our La Poste shipping module, based on factors such as the weight, dimensions and destination of your order.
The applicable shipping cost is displayed in your shopping cart before you confirm your purchase.
Any customs duties and import taxes are the responsibility of the recipient, in accordance with applicable regulations.
Order Preparation and Packaging
Some of our products are made to order. Preparation times may therefore vary depending on the items purchased.
We take care to protect every product during transport.
To reduce waste, we reuse cardboard boxes and packaging materials in good condition whenever possible.
Returns and Right of Withdrawal
For eligible products, consumers have a statutory period of 14 days from receipt of their order to notify us of their decision to withdraw, without having to provide a reason.
They then have a further 14 days to return the products.
Direct return shipping costs are borne by the customer when exercising the right of withdrawal, in accordance with our Terms and Conditions of Sale.
Products made to the customer's specifications or clearly personalised may be excluded from the right of withdrawal under Article L221-28 of the French Consumer Code.
Defective or Non-Conforming Products
If you receive a damaged, defective or non-conforming product, please contact us with your order number and, if possible, photographs.
Statutory guarantees of conformity and against hidden defects apply independently of the right of withdrawal.
Consumers do not bear the return costs necessary to exercise their statutory guarantee of conformity.
How to Return a Product
Contact us at contact@lvsublim.com, quoting your order number.
We will provide practical return instructions.
Returns should be sent to:
LVSublim – Vivien Lagniet EI
306 rue de Bresse
01330 Villars-les-Dombes
France
In the event of withdrawal, refunds are issued within the statutory time limits. Refunds may be withheld until the products have been received or proof of their return shipment has been provided, whichever occurs first.
For further information, please consult our Terms and Conditions of Sale.